FOR HIT MEMBERS
Membership
Management
Upgrade, downgrade, pause or cancel your membership. We’ll help you get it sorted.
Use the form below to manage your membership.
Allow at least 24 hours for processing, whether you use the form or email. The form helps avoid delays from missing details.
Make a request.
Your request is reviewed by the HIT team. You do not need to send a separate email after submitting the form. Check your email confirmation for when your change takes effect.
A few useful details.
Can I cancel my membership anytime?
Yes—there is no 52-week lock-in. Use the form above. To stop your next payment, submit your request at least 24 hours before your billing date. The same processing time applies to requests sent by email. This also applies if you don’t want your first-week trial to continue into weekly payments.
Can I pause my membership?
Yes—you can request a pause for up to two calendar months. Select Pause membership in the form and choose your start and return dates. Membership payments and class access are suspended during the confirmed pause, so you cannot book or attend classes during that time. Allow at least 24 hours for processing; HIT will check your dates and email confirmation of your pause, restart and billing details.
Need a longer break, an earlier return or a change to your pause? email HIT.
Want to change your weekly membership?
Compare the membership options, then use the form to request a change to your existing membership. If you only need an occasional extra class, you can buy one at your member rate.
Only need to cancel a class booking?
Open My Account in the timetable, sign in, and open your schedule to cancel the class. Cancel at least 12 hours before class to have the class credit returned. Cancelling a class does not cancel your membership.
What if I’m charged after requesting cancellation?
If you submitted your cancellation at least 24 hours before your next billing date, any incorrect payment taken because of a processing delay or system error will be refunded. If you notice an unexpected charge, contact us at hitdancestudios@gmail.com and we’ll check your request and arrange the refund.