Frequently asked
questions.

Everyone is welcome—from complete beginners to experienced dancers, whether you come alone or with friends. Whatever your background, gender or body type, you’re welcome to learn and dance with us.

Choose a class that suits your experience. If you have accessibility needs or aren’t sure which class is right for you, get in touch—we’ll help you work it out.

Yes. Start with Absolute Beginner or Beginner and check the class description.

If you’re unsure which class fits, ask us for a recommendation.

Absolute Beginner — “My feet and the music are still getting acquainted.” Start here if you want the basics.

Beginner — “I’m new, or finding my groove again.”

Beginner/Intermediate — “I know some basics. Let’s add a challenge.”

Intermediate — “I’ve trained before and can pick up choreography.”

Intermediate/Advanced — “I’m ready for faster learning and more demanding movement.”

Advanced — “Bring on the challenge.” For experienced dancers comfortable with demanding choreography.

Your level can vary by style; these are guides, not a test. Explore HIT’s Instagram for styles you enjoy, then check the level and description in the timetable.

No. Taking part in filming is optional.

Let your teacher know if you don’t want to participate.

There is no general age restriction, but previous dance experience is recommended for under-18s.

Ask HIT about the specific class before booking if you’re unsure.

Yes—a new combination is taught each class.

Wear clothes you can move comfortably in and bring water.

Check your class description for footwear or other requirements; if you’re unsure what suits that style, ask HIT before coming.

Heels are optional—you’re welcome to dance in trainers. Check the class level and let your teacher know if it’s your first time.

If you’d like to wear heels, choose a pair that fits securely, supports your ankle and feels stable to move in. Dance heels with ankle straps or a lace-up design are a good place to start. Choose a height you feel comfortable balancing in; avoid loose-fitting shoes or a pair you struggle to walk in.

Wear comfortable clothes and bring water. Unsure about your shoes? Ask HIT for guidance, or bring trainers as a backup. Find a heels class ↗

Give yourself a little extra time before class to get settled.

Have your booking details ready and let the team know it’s your first visit so they can help you find your class and check in. See directions ↗

That’s fine—come in and check in as usual, then join your class.

Please enter quietly so you don’t interrupt the teacher or other dancers.

Yes—changing facilities and bathrooms are available when you attend our classes.

If you have accessibility requirements, contact HIT before your visit so we can confirm the access route and facilities for your class.

Hiring Studio 2? Separate bathroom-access conditions apply to self-service hire.

You’re welcome to come on your own—you don’t need to bring a friend to get started.

Check your chosen class description for any partner requirements. Let your teacher know it’s your first visit so they can help you get settled.

You don’t need to get every move right on your first try. Focus on what you can follow and build from there.

Choose Absolute Beginner or Beginner if you’re new, and let your teacher know if you need help. Learning the rhythm and getting comfortable are part of the experience.

You don’t need to arrive already fit or flexible to start learning dance.

Choose a class that suits your experience, work at a pace you’re comfortable with and take breaks when needed. If you have specific access or participation needs, ask HIT about the class before booking.

Yes—use your 4 trial classes to try different styles and find your favourites.

Choose classes suited to your level and book each one separately. Your trial starts a recurring membership; see the trial and membership answers for renewal and cancellation details.

Yes—you can keep your bag at the back or along the sides of the studio, or leave it in the waiting room.

Please keep the dance floor, doorways and walkways clear.

Yes—we have a storage locker where our team can lock up your bike or scooter while you’re in class.

Ask the team when you arrive so we can help you store it and lock the locker.

Yes—your friend can wait in the waiting room or watch from the foyer.

Please keep doorways and walkways clear so everyone can move through comfortably.

Yes—classes are taught in English.

Some teachers may also be able to help in another language, depending on the languages they speak. Ask HIT about your chosen class if you’d like to check.

Yes—you can leave early if you need to.

Let your teacher know and leave quietly so you don’t interrupt the class.

Yes—you’re welcome to film yourself.

Be mindful of other students: ask before including them in your recording, respect anyone who doesn’t want to be filmed, and keep your phone out of the way.

Personal sharing is welcome. Filming or using footage from HIT-run sessions to advertise another business or recruit students or teachers needs prior written permission under our filming and social-media policy.

Enough that you might catch yourself practising in the kitchen later.

No need to impress anyone—come learn, have a laugh and enjoy the music.

Join the HIT Discord community for access to class videos.

Participation in filming is optional. If you can’t find a particular video or the invite won’t open, ask the HIT team for help.

Talk to HIT before booking about the class and any support you need, and let your teacher know before it starts.

We can discuss what the class involves and whether adjustments are possible. If you’re unsure whether dancing is suitable for an injury, seek advice from a qualified health professional.

Yes—email HIT with your preferred style, goals and availability.

We’ll confirm whether we can arrange a suitable teacher, along with availability and pricing, before you book.

Choose a class → select Book → sign in or create your HIT Mindbody account.

Complete any waiver prompts, then use an existing pass or choose a pricing option during booking. Check that the class appears in your bookings before you arrive. View timetable & book ↗

No. You can choose a pricing option during booking.

If you prefer to buy first, use the purchase links on our pricing page. Buying a pass does not reserve a class—you still need to book your spot.

Bookings open 7 days ahead. For a Monday class, you can book from the Monday before.

Open My Account → Schedule in the timetable, select your booking and cancel it.

Cancel at least 12 hours before class to receive your class credit back. Cancelling a class does not cancel your membership.

If a class is full, join the waitlist if space is available. A waitlist place is not a confirmed booking. Check your email and My Account for updates. You can ask at the studio about last-minute spaces, but entry is not guaranteed.

Online, you can pay by card. At the studio, we accept cash, EFTPOS and credit cards.

We do not accept bank transfers. Walk-in registration and payment are subject to available class spaces; book ahead to reserve your spot.

Find us at 43 Cook Street, Auckland CBD, between Nelson Street and Hobson Street, next to Auckland City Hotel.

Our hours follow the class timetable. Doors open 30 minutes before the first class of the day and close immediately after the last class. View directions and contact details ↗

Try opening the timetable directly in Mindbody ↗.

Use your existing HIT account if you already have one. Still stuck? Email HIT with what happened; please don’t send your password.

First check My Account → Schedule using the same account you paid with.

A pass purchase does not reserve a class. If the pass is available, use it to book your chosen session.

If payment was taken during a booking but no reservation appears, contact HIT before paying again. Include the class, date, account email and receipt if available. Do not send card details.

Check My Account → Schedule in the timetable to see whether the class is booked.

Also check your spam folder for the confirmation email. A receipt for a pass alone does not confirm a class reservation. If you’re still unsure, ask HIT to check.

Use Mindbody’s password-reset option for your existing email address.

If your passes or membership appear to be missing, you may be signed into a different account. Ask HIT to help identify the correct account before creating another one. Never send your password.

Cancel the original reservation in My Account → Schedule, then book the other session if a place is available.

The 12-hour cancellation window still applies for returning your class credit. If the class starts sooner or something looks wrong, contact HIT before making another payment.

We’ll notify you and return the class credit to your account.

Check your booking account and notifications for the update. If the credit hasn’t appeared, contact HIT so we can check.

Look for nearby paid parking or an available street-parking space around the studio.

Check the signs and payment machine for the charges, time limits and restrictions that apply to your space—even in the evening. Allow time to park and walk to class. See our location and directions ↗

Check the location shown in your booking or the timetable.

When you arrive, check in as usual. If you’re unsure where to go, ask the HIT team to point you to the right room.

Always check the current timetable for the date you want to attend.

Don’t rely only on a previous week’s schedule. Check your booking details before travelling, and watch for notifications if a class you’ve booked is cancelled.

NZ$20 gets eligible first-timers 4 classes over 7 days. This starts a recurring membership.

After the trial, it renews at NZ$20/week for 1 class per week unless cancelled before your next billing date.

To cancel, submit the membership form at least 24 hours before your next billing date. Buying a casual pass or 10-class pack first makes new clients ineligible for the trial. Compare pricing options ↗

The same processing time applies to form and email requests; email may take longer if we need to ask for missing details.

Yes—you can request cancellation anytime. There is no 52-week lock-in.

Use the membership-management form. Submit at least 24 hours before your next billing date for processing. If any checkout wording is unclear, ask HIT before accepting it.

The same processing time applies to form and email requests; email may take longer if we need to ask for missing details.

Complete the membership-management form and select the option to cancel your membership. It collects the details we need to find your membership and process your request.

To stop your next payment, submit your request at least 24 hours before your next billing date. The same processing time applies to form and email requests; email may take longer if we need to ask for missing details.

This also applies if you don’t want your first-week trial to continue into weekly payments. Cancelling a class booking does not cancel your membership.

Unused trial passes and weekly membership class credits roll over and accumulate for up to one year while you remain on a membership.

The first week includes 4 passes; continuing your membership lets you use the unused passes later within that period.

Yes, for up to two calendar months.

Request your start and return dates through the membership form, allowing at least 24 hours for processing. During a confirmed pause, payments stop and you cannot book or attend classes.

We’ll email confirmation of your pause and restart details. To return early, change dates or discuss a longer break, email us.

Buy an extra class at your member rate, or request an upgrade for more classes each week.

Extra-class rates are: NZ$20 on 1 class/week, NZ$18 on 2 classes/week, or NZ$16 on 3 classes/week. Sign in with your membership account. If you want more classes regularly, request an upgrade. Get extra classes or upgrade ↗

If you submitted your cancellation at least 24 hours before your next billing date, a payment taken because of a processing delay or system error will be refunded. Email HIT so we can check your request and arrange the refund.

The same processing time applies to form and email requests; email may take longer if we need to ask for missing details.

The casual pass and standard 10-class pack listed on our pricing page are valid for one year.

Check the expiry shown for your own pass in Mindbody, especially for a different or promotional product.

Check the terms of your pass and the pricing options shown for your chosen class.

If you have credit but Mindbody asks you to pay again, ask HIT to check eligibility before buying another pass.

Rollover is available for up to one year while you remain on a membership.

If you have credits you want to use, ask HIT to confirm what will happen to your balance and the effective cancellation date before submitting your request.

Contact HIT before the expiry date with your account email and the pass you’re asking about.

Extensions are not automatic. Wait for us to confirm whether an extension is possible and any applicable terms before relying on a later expiry date.

Purchases are final sale for changes of mind. This does not affect your rights under New Zealand consumer law.

If you think you were charged incorrectly or there is a problem with your purchase, contact HIT with your receipt and account email so we can check. Our refund commitment for an incorrect charge after a timely membership-cancellation request still applies.

Yes. Choose an amount, design, personal message and delivery date.

Double-check the recipient’s email before paying. They receive a gift-card code and can choose their own class pass. Buying a gift card does not start a membership. Explore gift cards ↗

Use your gift-card code at the studio or at an online checkout that offers gift-card payment.

At the studio, show our team the code on your phone. Online, sign in to your HIT Mindbody account and enter the code where gift-card payment is offered at checkout. If that option is missing or the code isn’t accepted, contact HIT before paying.

No. Unused value stays on the gift card until expiry.

If a purchase costs more than the balance, pay the difference with another payment method. Keep the code safe; anyone with it may use the remaining value. Our team can help check the balance.

Yes—HIT staff can set up your gift-card balance to cover membership payments.

Contact HIT before your payment is due. We can transfer the balance to your HIT account credit and arrange for it to cover upcoming membership payments. It does not happen automatically.

Ask privately about HIT Community Access, for new and existing students who cannot currently afford regular prices. Places and funding are limited. Wait for us to confirm support before booking on that basis.

Our Energy Exchange programme offers free classes in return for helping at the studio.

This is separate from Community Access—you do not need to volunteer to request supported classes.

Yes. Studio 2 is self-service hire, with room for around 15–20 people depending on your activity.

See the space, rates and availability ↗

Your Acuity booking confirmation and pre-hire reminder contain your access code and entry instructions.

Check your email address when booking and save the email before travelling. Check spam if it is missing. For a wrong email or missing confirmation, contact HIT with your booking name, date and time.

Follow your confirmation’s instructions for the glass door labelled Studio 2. If the key is missing or the door will not open, call or text 022 807 5710. Do not buy another booking to get a code.

Bathroom access is limited to HIT’s regular class hours. Outside those hours it requires advance approval and is not guaranteed.

Check bathroom access with HIT before booking.

Open your Acuity confirmation email and use its change or cancellation link.

Check the conditions shown for your booking. If you can’t make the change there, contact HIT with your booking name, date and time.

Studio-hire bookings are final sale for changes of mind. Cancelling a booking does not entitle you to a change-of-mind refund. This does not affect your rights under New Zealand consumer law. If you think you were charged incorrectly or there is a problem with your booking, contact HIT with your receipt and booking details so we can check.