You may cancel class registrations 12 hours before class time and we will recredit your class pass to your account! If you are unable to make it after the 12 hours to class, please late cancel asap, to allow other people to join the class!
NO COMMITMENT, CANCEL ANYTIME
ALREADY ON A MEMBERSHIP, BUT NEED MORE CLASSES?
FREQUENTLY ASKED QUESTIONS
HOW DOES THE TRIAL WEEK ON THE 1X/WEEK MEMBERSHIP WORK?
We offer a trial week for the first week of the 1x/week membership. This is a great way to try our 1x/week membership before committing. During the trial week, you will receive 4 classes as an added bonus for you to try a few different classes. You can cancel anytime priorto the billing date using the formHERE. If you do not cancel within the first week, your membership will automatically renew for our regular price of $20(inc GST) per week moving forward.
DO UNUSED CLASSES ROLL OVER?
For our weekly membership options, classes that have not been completed within your billing cycle will roll over for and up to one year, as long as you are still on a membership.
WHAT IS THE CANCELLATION POLICY?
You can cancel your reserved class on website. On our Class timetable click "My Account" and then click "schedule" then cancel the class you wish. We require 12 hours notice to cancel a reserved class. If you don’t cancel before 12 hours, you will not receive your class back on your account. If you are on an unlimited membership and don’t cancel before 12 hours, and don’t show up, you will be charged a $5 no-show fee.
HOW DOES THE WAITLIST WORK?
If a class is fully booked, we allow a few people to join the waitlist until the waitlist is full. If you are on the waitlist and someone drops out of the class, you will receive an email that you have been added to the class. If you do not receive an email, we still recommend that you come into the studio in the case that someone doesn’t show up to the class. If a spot opens up, you will be able to attend your desired class.
HOW MUCH IN ADVANCE CAN I BOOK MY CLASS?
You can book your class 7 days in advance, for example, if you want to book a class for a Monday, the earliest you can book is the Monday prior to that.